Communication
Guest Message Templates Template
- Guest Message Templates
- Guest message templates are the saved replies that handle 80% of communication automatically. They feel personal because they include the guest's name and stay details, but they save you 30+ minutes per booking.
Use this template
Hi {GUEST_NAME}, {MESSAGE_BODY}. Reach me anytime at {PHONE} — enjoy your stay!Template id: guest-messages · Replace tokens in {BRACES} with your details.
Examples
Key takeaways
- The 7 messages every host should automate: booking, pre-arrival, check-in, mid-stay, checkout, thank-you, and review request.
- Copy, edit, or generate a personalized version with AI.
- Free for every Airbnb, Vrbo, and Booking.com host.
Frequently asked questions
- How many messages should I automate?
- 7 is the sweet spot. More feels spammy; fewer leaves gaps.
- Will automation feel impersonal?
- Not if you use the guest's name and one detail. AI-powered messaging keeps the warmth and removes the work.
Related templates
- Check-in Instructions — A step-by-step arrival message that gets guests inside without a single question.
- Review Responses — Calm, professional replies that turn even bad reviews into trust signals.
- Checkout Instructions — A short, polite list that helps cleaners turn the property over fast.
Reviewed by StayFlow Editorial · Last updated 2026-06-08 · Cite as: StayFlow, “”.