Arrival

Check-in Instructions Template

Check-in Instructions: Check-in instructions are the message you send 24–48 hours before arrival. They include the address, parking, door code, WiFi, and what to do first. Done right, they eliminate 80% of guest support questions.

Use this template

Hi {GUEST_NAME}, welcome to {PROPERTY_NAME}!

Address: {ADDRESS}
Check-in: anytime after 4pm
Door code: {DOOR_CODE} (press # after)
Parking: {PARKING}
WiFi: {WIFI_NAME} / {WIFI_PASSWORD}

Your welcome book is on the kitchen counter. Text us anytime: {PHONE}.

Enjoy your stay!

Template id: checkin-instructions · Replace tokens in {BRACES} with your details.

Examples

Key takeaways

A step-by-step arrival message that gets guests inside without a single question.
Copy, edit, or generate a personalized version with AI.
Free for every Airbnb, Vrbo, and Booking.com host.

Frequently asked questions

When should I send check-in instructions?: Send a teaser 3 days before, full instructions 24 hours before, and a 'door code reminder' 2 hours before arrival.
Should I include photos?: Yes — one photo of the front door, one of the lockbox or keypad. Reduces 'I can't find it' messages by 90%.

Related templates

Checkout Instructions — A short, polite list that helps cleaners turn the property over fast.
Welcome Book — Your digital concierge — restaurants, WiFi, appliances, and local tips in one place.
WiFi Instructions — WiFi info displayed where guests actually look — and what to do when it goes down.

Reviewed by StayFlow Editorial · Last updated 2026-06-07 · Cite as: StayFlow, “”.