What is booking confirmation message template?

Sent immediately after reservation. The definition above is the one-sentence version.

Does this apply to every market?

Yes — the rule applies in every market. Local overlays (lodging tax, permits, seasonality) modify the implementation, not the rule.

How long until I see results?

Most short-term-rental changes show signal in 14 days, with a confident verdict after 30. Don't change again inside that window.

Do I need software for this?

No, you can ship the default with a spreadsheet and a calendar. Software (PMS, dynamic pricer, messaging automation) speeds things up but isn't required.

Will this affect my Airbnb / Vrbo ranking?

Indirectly. Anything that lifts reviews, response time, or acceptance rate lifts ranking. This playbook is built to move at least one of those.

Can a property manager apply this across owners?

Yes — standardize the default across the portfolio, then make owner-level exceptions for high-value units. Document exceptions on the owner statement footer.

What's the StayFlow take?

Ship the default, measure for 14 days, document the change, then iterate. Don't customize before you have data.

Guest messaging templates

Pre-arrival, check-in, mid-stay, check-out, and review-request scripts.

Booking confirmation message template
Sent immediately after reservation.
Pre-arrival message template (3 days out)
ETA confirmation + check-in primer.
Check-in instructions message template
Door code, parking, Wi-Fi, contact.
Mid-stay check-in message
Soft touch that prevents bad reviews.
Checkout instructions message template
What guests do before they leave.
Review request message template
Timing, wording, and follow-up.
Thank you message after checkout
Builds rebooking + direct loyalty.
Noise warning message template
Firm but friendly first warning.
Party detected: escalation script
Step-by-step messages + platform escalation.
Extra guests detected: message script
Document + charge or remove.
Smoking violation message and damage claim
Photo evidence + claim wording.
Undisclosed pet message script
How to handle, when to charge.
Early check-in request response template
Yes / no / paid-upgrade scripts.
Late checkout request response template
Approve, deny, paid options.
Wi-Fi not working response template
Diagnose remotely + reset guidance.
Hot tub issue response template
Reset, refund, technician call.
Lockout response message template
Backup code + smart-lock reset.
Polite refund request decline template
Keep the tone, keep the money.
How to respond to a negative review (with template)
Public reply that helps future bookings.
5-star review response template
Short, warm, conversion-driving public reply.
Rebooking invite for past guests
Direct booking + repeat-stay discount.
AI messaging rules every host should set
What to automate, what to keep human.
Multilingual guest messaging templates
ES, FR, DE, PT, ZH starter packs.
After-hours guest message policy
Auto-reply scripts + escalation rules.