Policies
Cancellation Policy Template
- Cancellation Policy
- Your cancellation policy controls who books and how much you keep when plans change. Flexible attracts more bookings; Strict protects your revenue from peak-season cancellations.
Use this template
CANCELLATION POLICY: {POLICY_NAME}
• Full refund: cancel by {FULL_REFUND_DEADLINE}
• Partial refund ({PARTIAL_PERCENT}%): cancel by {PARTIAL_DEADLINE}
• No refund: within {NO_REFUND_WINDOW} of check-in
Exception: documented emergencies (illness, weather, family) — please contact us directly.Template id: cancellation-policy · Replace tokens in {BRACES} with your details.
Examples
Key takeaways
- Plain-English explanations of Flexible, Moderate, Strict, and Firm — pick the right one for your market.
- Copy, edit, or generate a personalized version with AI.
- Free for every Airbnb, Vrbo, and Booking.com host.
Frequently asked questions
- Which policy makes more money?
- It depends. Moderate is the safest default. Run Strict only when demand is reliable.
- Can I override the policy for special cases?
- Yes — and you should for genuine emergencies. It builds 5-star reviews and word-of-mouth.
Related templates
- House Rules — A clear, friendly list of expectations every guest agrees to before booking.
- Review Responses — Calm, professional replies that turn even bad reviews into trust signals.
Reviewed by StayFlow Editorial · Last updated 2026-06-07 · Cite as: StayFlow, “”.