When should I send check-in instructions?

24 hours before check-in is the sweet spot. Earlier and guests lose the message; later and they can't plan parking or arrival time.

Check-In Instructions

Check-in instructions tell guests exactly how to access the property. Hosts using automated, time-released instructions see a 40% drop in 'where do I go?' messages on arrival day. This is the StayFlow playbook used by thousands of short-term rental hosts in 2026.

What is check-in instructions?

Check-in instructions tell guests exactly how to access the property. Hosts using automated, time-released instructions see a 40% drop in 'where do I go?' messages on arrival day.

Key takeaways

Send timing: 24 hours before check-in
Photo count: 3 – 5 captioned
Wi-Fi included: Yes — surfaces in confirmation
Sending the code in a long paragraph instead of a bold, copy-paste-able block.
Forgetting to send parking instructions — the #1 source of arrival-day messages.

Benchmarks

Metric	Value
Send timing	24 hours before check-in
Photo count	3 – 5 captioned
Wi-Fi included	Yes — surfaces in confirmation

Step-by-step playbook

Step 1
Step 1
Confirm the booking is paid before sending the code.
Step 2
Step 2
Send the smart-lock code, Wi-Fi name + password, and parking instructions.
Step 3
Step 3
Attach 3–5 photos: front door, lockbox/keypad, parking spot, thermostat.
Step 4
Step 4
Include host phone for arrival emergencies.

Common mistakes to avoid

Sending the code in a long paragraph instead of a bold, copy-paste-able block.
Forgetting to send parking instructions — the #1 source of arrival-day messages.
Same code for every stay; rotate per reservation.

Frequently asked questions

When should I send check-in instructions?: 24 hours before check-in is the sweet spot. Earlier and guests lose the message; later and they can't plan parking or arrival time.